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Helpdesk Guidelines

 
 

Please use the Helpdesk guidelines below to assist. If you still have any problems, please do not hesitate to contact us using the link below:

 
 
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Training

To help you get the most out of ProjectConnect, we offer short training sessions where you will learn how to correctly set up your account and use it to find opportunities.

Contact us for more details.

 
 

 

 
 

Frequently asked questions (click on the question to jump to the answer):

 
   

Overview
1. How do projects use ProjectConnect?

Company Profiles
2. How do I create a company profile?
3. How do I log into my company account? How do I get a lost password?
4. How do I edit my company profile?

Opportunities
5. How do I get the full benefit of ProjectConnect by logging in to your company account?
6. What subscription packages are available and what do they offer?
7. How do I find and register for supply opportunities on the free public site?
8. How do I view or edit an existing project registration?
9. How do I ensure that I am identifying all relevant supply opportunities listed on ProjectConnect?

Directories
10. How do I register on an industry directory?
11. How do I view or edit my existing industry directory registration?

General
12. How do I advertising on ProjectConnect?

 
 
 
  1. How do projects use ProjectConnect?

The ProjectConnect website is an online electronic library which stores, organises and distributes information on suppliers, development projects and project supply opportunities.

ProjectConnect allows projects to publish and fully manage an online listing of the goods and services it intends purchasing.

Suppliers can then register their interest on listed items, either as a:
  1. Full package supplier that has a demonstrated in-house capacity to provide the complete item.
  2. Component package supplier that it interested in providing parts of the item to the successful full package tenderer.

Projects have access to a secure management system that allows their personnel to view all goods and services and the number of suppliers that have registered interest on each item.
Project personnel can select any good or service and open a detailed listing of all the suppliers that have registered their interest on that item.

ProjectConnect is unique in that it also supports registrations from component suppliers that want to provided goods and services to a projects successful tenderers.
To support component suppliers, projects publish the name and contact details of successful tenderers on award of contract.
When a project posts a successful tenderers details on ProjectConnect, all suppliers that have registered to provide components are automatically sent an email advising them of the award and encouraging them to make contact with the successful supplier.
At the same time, the successful full package supplier is provided with access to the registration details and company profiles of all the component suppliers that expressed their interest.
 
 
 
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  2. How do I create a company profile?

  1. In your Internet browser (Internet Explorer, Firefox or any other browser you prefer), go to www.projectconnect.com.au
  2. Click on the "Register your company" menu item on the menu bar at the top of the page.
  3. Make sure your company is not already listed by entering your company name in the text box under "Search Company Profiles". Choose your company location to refine the search. Click "GO".
    Search Tip: Use just part of your company name, e.g. to find "Industry Capability Network Western Australia", just enter the words "Industry Capability" or just "Industry" or "Capability".
  4. Depending on your company name you may see different results from the search. If your company name is not listed, create a company profile by clicking the "Create Company Profile" link on the bottom of the list.
  5. The next page is where you fill out all your company details for your company profile. All text boxes and drop down lists in red must be filled out.
  6. Towards the end of filling out your company details you are asked to provide a Username and Password. Please make note of these as theyare needed if you want to edit your company profile details in the future.
  7. Once all details have been filled out correctly and you are satisfied with the content, please click on the "Create Profile" button at the end of the page. If you have not competed a mandatory field a message box will pop up letting you know what field is incomplete.
    Once all fields are completed a screen will appear that confirms your profile creation. This screen gives you the option of printing out the company profile that you have just created. We advise you to print this for future reference.
  8. Once printed, you can then click the "Return to Home Page" link to return to the home page where you are now able to register for project opportunities quickly and easily, or click the "Go to my Company Accout" link to log into your account.

In order to change or amend any company profile details, youwill need to login to your company account. Please refer to the "How do I log into my company account" helpdesk guideline.
 
 
 
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  3. How do I log in to my company account?

    1. In your Internet browser, go to www.projectconnect.com.au
    2. Click on the "Account Login" menu item on the menu bar at the top of the page.
    3. Enter your Username and Password. Then click the "Login" button.

      FORGOTTEN YOUR PASSWORD?
      1. Click "Recover your Password"
      2. Enter your email address
      3. Click on "Submit"

      CHANGING THE CONTROL EMAIL
      You should only change the control email if you are authorised to do so. The control email provides unlimited access to a companys account including the ability to alter company details and provide other company personnel with a lower level access into the management account.
      To change the account controller email:
      1. Click on "Change Account Controller Request Form"
      2. Search for your company and click on "Login to Account"
      3. Click on "Change Account Controller Request Form"
      4. Enter the new control email
      5. Enter your name
      6. Enter you phone number
      7. Click "Submit Request Form"

       

    4. SUCCESSFUL ACCOUNT LOGIN
      When you have successfully logoed in, the management system will open on the ProjectConnect News page.
      There are two levels of access into company accounts:
      LEVEL 1 ACCESS
      Each company has one account controller. The account controller is able to make changes to company details and provide other company personnel with Level 2 access into the management account.
      LEVEL 2 ACCESS
      The account controller has the ability to provide other personnel in their organisation with Level 2 access into the management account. These personnel are provided the same menu functions as the controller, EXCEPT, they cannot make changes to an organisations profile or assign account access. Only the account controller is provided access to these two menu functions.
 
 
 
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  4. How do I edit my company profile?

Only the ProjectConnect Account Controller can edit an organisations profile.
  1. Log into your account. For assistance, refer to the "How do I log in to my company account?" helpdesk guideline.
  2. Click on "Edit Company Profile" in the "Company Account" menu.
  3. Consider a generic email address for your company email
    Unless you are the owner/operator of a business, consider using a generic email address as your company email that will remain current, rather than an individual´s that contains their name (e.g. chris.pretorius@cciwa.com).
    Unlike business phone numbers, personalised email addresses are quickly made redundant if an individual leaves your organisation.
    The most common generic addresses start with info@; sales@; admin@;mail@; solutions@; corporate@; reception@; contact@ and enquire@.
    Set up your email system to automatically forward generic business emails to appropriate staff that will quickly respond to incoming communications.
  4. If you have one, enter your website address
    Of the thousands of supplier profiles stored on ProjectConnect, 74% have websites. ProjectConnect is, therefore, structured to encourage buyers to visit a suppliers website to obtain additional information on their products, services and corporate history.
  5. Postal Address
    If you have a different postal address to your street location, use it on your profile.
  6. List your organisations key contact personnel and titles
    List your key contact personnel and their titles on the profile. This can provide buyers with some insight on the depth and experience within your organisation. Buyers can also identify and contact the most appropriate person in your organisation to obtain the assistance they require.
    To add or edit your profiles contacts, click on the "Manage Account Users" menu item under the "Company Account" menu on the menu bar.
  7. Give buyers a good first impression
    Just by pointing at your organisations name, buyers immediately see the information you have entered on your profiles Scope of Activities/Services Provided. In this way, buyers can quickly run down a list of suppliers reading just a short description of what each one has to offer.
    This first impression of what your organisation does is vital if you what buyers to take the next step and open your complete company profile. Your profiles Scope of Activities/Services Provided information is your lead-in sales pitch. It needs to be succinct, relevant, interesting, engaging.
    If you were a customer - what would you think of the description you see? Would it make you want to know more?
  8. Products and Services
    Ensure your profile contains a high quality list of products that contain your keyword descriptors.
    There is a section on your profile where you are asked to provide a list of your products and services. If you want buyers to find your organisation, ensure your profile contains a high quality list of products that contain your keyword descriptors.
  9. Providing information on your past contracts
    All projects that use ProjectConnect and organisations that subscribe to Business Search Package 2 are able to search for suppliers that have entered reference contracts on their profiles.
    This is a very useful search engine that allows potential buyers to quickly identify suppliers that have a track record of supplying within an industry sector like gold, coal, power or LNG, or have supplied to a project that maybe similar to the one they are tendering or working on.
    If you dont have any reference contracts listed on your company profile you will not found by this ProjectConnect search engine.
  10. Check your contact details are correct
    Check that your Account Controller details at the bottom of the profile are correct.
    Use your own email address so we can communicate with you.
  11. Dont lose your data
    If you are making significant changes to your profile press the Update Profile button occasionally to save your work.
 
 
 
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  5. How do I get the full benefit of ProjectConnect by logging in to your company account?

Your ProjectConnect account management system provides you with the following functionality:
  1. OPPORTUNITIES
    Allows you to search and register for project opportunities listed on ProjectConnect.
  2. DIRECTORIES
    Allows you to search regional and industry directories that are hosted by ProjectConnect.
  3. COMPANY ACCOUNT
    • EDIT COMPANY PROFILE
      Allows the Account Controller of an organisation to modify the company profile. Only the Account Controller has access to the Edit Company Profile menu.
    • MANAGE ACCOUNT USERS
      Allows the Account Controller of an organisation to provide account access to other personnel. Only the Account Controller has access tothe Manage Account Users menu.
    • VIEW / PRINT COMPANY PROFILE
      View, save and print your company profile.
    • MY SUBSCRIPTIONS / PURCHASE SUBSCRIPTIONS
      Allows you to view your current subscriptions and purchase new subscriptions.
  4. MY RESEARCH
    ProjectConnect enables you to search, tag and store company profiles in your own unique directories called Tagsets. There are numerous tools available in My Research that allow you to view, copy, delete, rename and merge your Tagsets. You can also share your Tagsets with other people inyour organisation. (Business Search Package 2 subscribers only)
  5. SEARCHING
    • SEARCH SUPPLY OPPORTUNITIES This search engine allows you to quickly find and register your interest on any project supply opportunity that is currently listed on ProjectConnect. You can undertake keyword searches for specific opportunities such as tanks, civil work, pumps,motors, switchboards, etc. You can also search for recently listed or awarded opportunities. (Business Search Package 1 subscribers only)
    • SEARCH CONTRACT WINNERS This search engine allows you to find the successful suppliers of products and services awarded contacts by projects utilising ProjectConnect. (Business Search Package 1 subscribers only)
    • SEARCH REFERENCE WORK DATABASE This unique search engine allows you to find suppliers that have provided reference information on goods and services they have already supplied. (Business Search Package 2 subscribers only)
    • SEARCH COMPANY PROFILES This search engine allows you to interrogate ProjectConnects complete database of thousands of suppliers that provide goods and services. (Business Search Package 2 subscribers only)
  6. REGISTRATIONS
    • EDIT REGISTRATIONS
      Allows you to edit and view your project and directory registrations that are still active.
    • HISTORICAL REGISTRATIONS
      Allows you to view project and directory registrations that are no longer active.
    • DISPLAY REGISTRATIONS
      Allows you to view all your registrations in a filtered report.
  7. NEWS
    • LATEST NEWS
      Provides project news and web links that may have interest.
    • COMMUNICATIONS LOG
      Provides a log of emails sent to your organisation by ProjectConnect.
  8. ADVERTISE
    View information about advertising on ProjectConnect.
  9. HELP
    View and download detailed instructions on how to use each section of thea ccount management system.
  10. LOGOUT
    Logs you out of the account management system.
 
 
 
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  6. What subscription packages are available and what do they offer?

ProjectConnect offers the following optional Business Search Subscription Packages to users:

Business Search Package 1
Provides your organisation with access to three (3) search engines.
  1. An automatic dashboard when you log in that shows you what projects have added information since your last visit, results of your saved searches and other useful information.
  2. Your organisation will obtain access to Search Supply Opportunities. This search engine allows users to quickly interrogate and register interest on any open project opportunity that is currently listed on ProjectConnect. They can search for specific opportunities such as pumps, motors, switchboards, etc. They can also search for recently listed or awarded opportunities.
  3. Your organisation will obtain access to Search Contract Winners.This searchable database contains details on thousands of organisations that have been awarded contracts by the projects utilising ProjectConnect.
  4. Emailed Search Results: The search engine can save your predefined searches, execute and email the results to your mailbox automatically at regular intervals, alerting you of new opportunities or awards.
  5. Shared Notes about Opportunities: You can keep notes about opportunities to help you organise your work more effectively. You can also choose to share your notes with other users in your organisation, making team collaboration easy.
  6. Search Industry Directories: ProjectConnect hosts a number of specialist industry directories that can be easily opened and search via the account management system.
  7. Company Profile Plus +: You will have the ability to upload your company brochure, logo and photos of products and projects to you profile.
The cost for this package is AUD$250 + GST per year.

Business Search Package 2
Provides your organisation with access to three (3) search engines.
  1. Your organisation will obtain access to Search Suppliers for Their Past Contracts (Reference Work). Thousands of Australian and New Zealand organisations have detailed profiles stored on ProjectConnect. Information provided includes details on past contracts they have supplied.
  2. Your organisation will obtain access to Search Company Profiles & Capabilities. This search engine allows the interrogation or ProjectConnects complete database of over 10,000 suppliers that provide goods and services to development projects. You will also have the ability to export the results to an Excel spreadsheet.
  3. Your organisation will obtain access to My Research. This will allows personnel to find and store company profiles in their own unique directory listings, called Tagsets. There are numerous tools available in the Tagset module that to allows users to view, manipulate, copy, delete, rename and merge their Tagsets. They can also share their Tagsets with other personnel in your organisation.
  4. Shared Notes about Suppliers: You can keep notes about supplier to help you organise your work more effectively. You can also choose to share your notes with other users in your organisation, making team collaboration easy.
  5. Company Profile Plus +: You will have the ability to upload your company brochure, logo and photos of products and projects to you profile.
How the price of Business Search Package 2 has been calculated: As shown in the table below, the price you are being charged for Package 2 is determined by the number of permanent Australian or New Zealand personnel entered on your organisations profile.
Australian & NZ permanent employees entered on profile 12 month Fee to be charged
1-5 $300 + GST
6-25 $350 + GST
26-50 $400 + GST
51-100 $500 + GST
101-250 $700 + GST
251-600 $900 + GST
601+ $1,250 + GST

Business Search Package 1 & 2 - 15% DISCOUNT
Purchase both Business Search Package 1 and Business Search Package 2 at a 15% discount.
 
 
 
     
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  7. How do I find and register for supply opportunities on the free public site?

  1. In your Internet browser, go to www.projectconnect.com.au
  2. To access supply opportunities choose a project from the Projects list or the Quick Find list at the top right of the screen.
  3. You will be taken to the projects home page. This will give you information about the project. From here you can choose which project section of the overall project you would like to express an interest in supplying to. These can be found in the top righthand side of the page.
  4. Click on the project section you have an interest in. Once you have chosen the project section you are interested in, you are taken to the page which shows the supply opportunities for that section ofthe project.
  5. At the top of the page you have the option to choose a different sub-project if this one is incorrect or choose to return to the project main page.
    The project opportunities list allows you to:
    • Submit your interest in the whole opportunity as a "Full Package".This is explained if you hover the mouse over the question mark atthe top of the full package column.
    • Submit your interest as part of the opportunity as a "Componentof Package". This is explained if you hover the mouse over the question mark at the top of the components of package column.
    • Each opportunity may have either a PDF logo after the title or the title itself is a link. Clicking on these will bring up a more detailed description of the opportunity.
    • Opportunities that have recently been added have a "NEW" logo following the title. These remain for one month after the opportunity has been listed.
  6. Once you decide on the project opportunity and choose whether to show interest in the "Full Package" or "Components of Package", just tick its corresponding green check box. You will be taken to a page to see if you have a company profile stored on ProjectConnect.
    Enter your organisation name in the company text box and click "Go".
  7. If your search found your profile clicked the "Use Profile" button and you will be asked to login to your account (note that you can only register for opportunities if youi can log into your company account). Once you have logged in, you will be brought back to the project opportunities list.
  8. You must then fill out the information fields which can be found above the list. You will need to supply a contact name, position and email address (by default your own details will be entered).
  9. Then tick the items you want to register your interest on.
    If you have chosen a "Components of Package" opportunity you will see a small comment box open under the opportunity you have chosen like below. Use this comment box to describe the product or service you wish to provide to the Full Package supplier.
  10. Once you have finished registering, you will then need to agree to the terms of registration at the bottom of the page, and then click the "Submit Interest" button.
  11. Once you have submitted your interest, a confirmation page is shown. This page gives you the option of printing off your registration; we would advise that you do for future reference.
 
 
 
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  8. How do I view or edit an existing project registration?

  1. To manage any existing registration you will need to log into your company account. For assistance with account login please refer to the Helpdesk guideline "How do I log in to my company account?"
  2. Once you have logged into your account, select the "Edit Registrations" menu item under the "Registrations" menu.
  3. All projects and industry directories that your organisation has registered interest on will be displayed. Only projects that are still active on the public website will be listed.
  4. Adding Additional Opportunities to an Existing Registration
    There are two ways to register for additional supply opportunities on an existing project registration:
    • The easiest and safest way to find and register on new project supply opportunities or add additional opportunities to an existing project registration is to use the Search Supply Opportunities search engine. This search engine helps to ensure you are identifying all relevant supply opportunities listed on ProjectConnect.
    • You can also use the "Edit Registrations" menu item under the "Registrations" menu to add an additional supply opportunities to an existing project registration. Click the "EDIT" button for the project that you want to amend.
      Follow these five steps to check or amend an existing registration:
      1. Check that the contact details are correct. Amend if required.
      2. Check that your existing registrations are correct.
      3. Register interest on open an opportunity by ticking its check box.
      4. Agree to the Conditions of Registration.
      5. Press the Submit Interest button.
  5. Changing the Contact Person on an Existing Registration
    It is important to ensure the person your organisation has listed as the projects point of contact is up-to-date.
    To edit a project registration contact details select the "Edit Registrations" menu item under the "Registrations" menu. Click the EDIT button for the project that requires amendment. This will open the project registration page.
    Follow these three steps to change the registration contact details:
    1. Amend the contact details.
    2. Agree to the Conditions of Registration.
    3. Press the Submit Interest button.
    4. The contact changes you have made will be saved and shown on the Active Registrations listing.
  6. How to View or Print Existing Registrations
    • To view or print existing registrations for a specific project, select the "Edit Registrations" menu item under the "Registrations" menu.
      Click the "View/Print" button against that project. This will open a new window displaying your project registration in a view/print layout.
    • To view or print all your existing registrations, select the "Display Registrations" menu item under the "Registrations" menu.
      This will open a list display of your registrations. By default, only registrations done in the current year is shown.
      To show other registrations, change the dates in the filter at the top of the page and click "Submit" to refresh the list.
 
 
 
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  9. How do I ensure that I am identifying all relevant supply opportunities listed on ProjectConnect?

There are now two ways you can search for and register interest on the billions of dollars worth of project supply opportunities listed on ProjectConnect.
Until recently, the only way to find and register your interest on supply opportunities was via our free public system at www.projectconnect.com.au
We have now developed a new search engine that can be accessed by logging into Your Company Account. This search engine is available as part of the paid subscription service.

HOW TO USE THE SEARCH ENGINE:
  1. Log into Your Company Account, click on the "Searching" menu and select "Search Supply Opportunities".
  2. Select the project you want to search or leave it on all projects to search across the whole system.
  3. Enter any keywords you want to search for, e.g. steel, pressure vessel or pump. You can use the AND and OR keywords to refine the logic of your keyword search.
  4. Select the package status you are looking for. You choices are: Open for full & component, Open for full only, Awarded, New or Closed.
  5. You can filter the results by dates. You simply select a date from and to, then specify which date you are interested in, e.g. Closing date, Listing date or Award date.
  6. Click on the "Search" button to perform the search.
In the search results, you now have a number of options:
  1. If the package is open at full or component level, you can register interest directly from the results listing. The listing will show which packages you have done registrations for already.
  2. If the package has been awarded, you can click on the award date to see the package winners details.
If you required a report on awarded packages only, select the "Search Contract Winners" item from the "Searching" menu. This will give you a filtered report of contract winner that you can export to an Excel spreadsheet.
 
 
 
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  10. How do I register on an industry directory?

  1. In your Internet browser, go to www.projectconnect.com.au
    Note: If you are logged into your company account, log out first before trying to register on the directory.
  2. To access the business directories, click on the applicable directory in the "Supplier Directories" menu, or click on the Directories tab to see the directory list page and select the directory you are interest in.
  3. The directorys overview page will be shown. Click on the "Register" button on this page or on the "List Your Company on Directory" item on the menu bar.
  4. The next page you are taken to is a preview page. This enables you too see what supplier industry specific capabilities you can register your company for i.e. the services/products your company can supply. In order to continue you will need to click the "Register Interest" link in the top right hand corner.
  5. You will be taken to a page to see if you have a company profile stored on ProjectConnect.
    Enter your organisation name in the company text box and click "Go".
  6. If your search found your profile clicked the "Use Profile" button, you will be brought back to the directory registration page.
    If your company name is not listed, create a company profile by clicking the "Create Company Profile" link on the bottom of the list. Please refer to the "How do I create a company profile" helpdesk guideline.
  7. You will need to supply a contact name, position, email address to be used with this registration. This will be the primary contact person for enquiries from users of the directory.
  8. Next, chose which products/services that your company is able to supply by clicking the boxes next to the applicable items in the capabilities list.
  9. Once you have ticked all the necessary boxes, you will then need to tick the box to agree to the terms at the bottom of the page, and then click the "Submit Interest" button.
  10. When you have submitted your interest, you will be taken to a confirmation page. On this page you are given a number of options:
    In the first section there are 4 options:
    • Print: Use this to print off your registration confirmation, this is advised for future reference.
    • Publish: This activates your registration on the directory. Be sure that all details are correct before publishing.
    • Edit: This allows you to return and change any details for your registration.
    • Cancel: This will cancel your registration.
    In the second section there are 4 options:
    • Ticking the Contact Details box will enable your contact details to be seen on your company information within the directory.
    • Ticking the Major Plant, Equipment and Facilities box will enable all details regarding these to be seen on you company information within the directory.
    • Ticking the Major Contracts box will enable all your major contracts to be seen on your company information within the directory.
    • Ticking the Export Information box will enable all details of any exports your company has made to be seen on your company information within the directory.
    The third section is a preview of what your listing will look like on the Supplier Directory, if you are not satisfied, click the Edit button and change what you feel is necessary.
  11. When you are satisfied with the information you supplied, click the Publish button and your company information will be listed on the Supplier Directory.
 
 
 
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  11. How do I view or edit my existing industry directory registration?

  1. To manage any existing registration you will need to log into your company account. For assistance with account login please refer to the Helpdesk guideline "How do I log in to my company account?"
  2. Once you have logged into your account, select the "Edit Registrations" menu item under the "Registrations" menu.
  3. All industry directories that your organisation has registered on will be displayed.
  4. Adding Categories to an Existing Registration
    Click the "EDIT" button for the directory that you want to amend.
    Follow these five steps to check or amend an existing registration:
    1. Check that the contact details are correct. Amend if required.
    2. Check that your existing registrations are correct.
    3. Register for additional categories by ticking its check box.
    4. Agree to the Conditions of Registration.
    5. Press the Submit Interest button.
  5. Changing the Contact Person on an Existing Registration
    It is important to ensure the person your organisation has listed as the point of contact is up-to-date.
    To edit a project registration contact details select the "Edit Registrations" menu item under the "Registrations" menu. Click the EDIT button for the directory that requires amendment. This will open the directory registration page.
    Follow these three steps to change the registration contact details:
    1. Amend the contact details.
    2. Agree to the Conditions of Registration.
    3. Press the Submit Interest button.
    4. The contact changes you have made will be saved and shown on the Active Registrations listing.
  6. How to View or Print Existing Registrations
    • To view or print existing registrations for a specific directory, select the "Edit Registrations" menu item under the "Registrations" menu.
      Click the "View/Print" button against that directory. This will open a new window displaying your directory registration in a view/print layout.
 
 
 
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  12. How do I advertising on ProjectConnect?

 
 
Click here to to find out how
 
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Please use the Helpdesk guidelines above to assist. If you still have any problems, please do not hesitate to contact us using the following details:

 
 
  Head Office
CCI Building Level 4
180 Hay Street
East Perth WA 6004
Phone: (+61 8) 9365 7623 
Fax: (+61 8) 9365 7550
Email: projectconnect@cciwa.com
Postal Address
ProjectConnect
PO Box 6209
East Perth WA 6892
Australia
 
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